Moreover, my flight was at 6 pm on Saturday. They told me that I can return the car to their sister company (Alamo) across the highway. However, they charged my credit card for an extra day. So I used the car from Thursday 9 AM till Sat 5:30 PM (Less than 60 hours) and they charged me for 4 full days. I tried to solve this through their online portal, but the staff were not responsible and helpful as well. Would NEVER use this company.
Flight got changed because of hurricane and since I didn't show up at original time they tried to charge me more than double. Zero customer service. They flat out don't care. Tried explaining this to person at counter and his answer was "ok". And I don't want someone from Payless to comment on this post and say "sorry for your experience" that is worthless at this point.
If I could give a zero I would. The customer service is poor. After booking a rental car through a third party site, I arrive at Payless only to be driven to a whack gate in which I have to walk to what looks like a shack and when I walk in the staff was not welcoming. I had not booked a return flight yet as I was traveling to my hometown for a wedding and wasn't sure what day I wanted to head back yet. Apparently, you can't book a rental without a return flight confirmation nor can you use your debit/credit card here. They only accept credit card...terrible. I wish I could call corporate but they don't have a number for them when you call in. BUT, they do have a fax number...what kind of nonsense?! This is probably because people complain about them all the time. I've since gone to another rental company, with a name and service that I recognize. Never again will I book with Payless rental. I should have known.
SPARE YOURSELF. What you will save on your rental fee, you will waste in time spent on the phone with their "customer service" agents. I have not been so frustrated by a lack of support in a long, long time. Pay the extra money and go with a real rental car agency.
Several weeks before I needed the car, I checked online and chose Payless because they were the lowest price. I committed for the car and received a confirmation number. When I got to the Hobby airport with my wife, we waited for the van to take us to the rental counter. After about a half hour of waiting, and watching about 30 other rental car vans pass by, we tried calling Payless to find out what happened to their van. We each tried calling twice, letting the phone ring about a minute! But no response. So, after about 45 minutes, we gave up and managed to rent a car with a competitor. Since it was a last minute rental, it ended up costing us twice as much - but we were treated well by the competitor.
When I returned home, I tried calling again to complain, but after several calls I got no response, again. I tried calling a different Payless Auto and was finally successful in reaching a person. They gave me an email address to which I could complain. When I emailed, I sent in all the facts and mentioned how much extra I had to pay, hoping Payless would, at a minimum, make up the difference for their mistake. But no, the responding person simply gave me the time stamps when customers arrived at their desk, implying that the van was operating correctly - with no apology or any real explanation.
Please do NOT use this company. I was routed by Southwest to rent a car from this company for the first time. Although I paid for a standard size car, they gave me a compact car and charged me for a standard size car.
So, they left us high and dry, completely disregarding the commitment they made. And then they blew off the chance to try to make amends. Don't expect any effort from them to be treated like a valued customer. They have earned the miserable rating that they have!
Payless Car Rental is a US Car Rental based in Houston, Texas. Payless Car Rental is located at 7675 Airport Blvd, Houston, TX 77061, USA.
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