Talk about going above and beyond! So first off, when I came into the store, they had the bike I wanted, but not in the color I preferred. Unfortunately the bike was out of stock in all of Houston. So instead letting me go without the bike...because I got discouraged, Jordan offered to call the Austin store to see if they had a bike with the color I wanted. Low and behold, the Austin store had the color bike I wanted and Jordon and team arranged the shipment of the bike to Houston. Thank you Jordon.
Thank you guys!
I brought my bike in to have a tire changed . I was greeted at the door , quoted a price $17 and was given my bike back in less than 10 minutes .
My husband Nick and I went here today looking for two bikes, but not entirely sure what would be the best fit for us. Luckily, the knowledgable and friendly staff was more than helpful. They allowed us to take lengthy test drives, so we were really able to get a feel for the bikes. After my first test drive, I wasn't thrilled with my choice. Jim gladly explained other options that would work for me. Before leaving with our two brand new bikes, they attached all the bikes accessories (bags, water bottle holders, etc.) for us. Jim spent at least two hours helping us find the perfect bikes for us and then gladly helped us load them in our car. We will definitely be visiting this shop for all our bike needs and for the complimentary twice a year tune ups.
Highly recommend!
A couple of days later, I came back for a helmet and another guy (I don't know his name) was very helpful and knowledgeable about helmets. He showed me all of the helmets and explained the differences based on my price point.
These guys are extremely knowledgeable about bikes, but more than anything, I can tell that they are passionate about their jobs and really care about making sure their customers are taken care of.
Stellar customer service, knowledgeable and friendly staff. Everything I needed was taken care of, definitely my go to
In summary I don't recommend this place for bike repair because their carelessness may bring about more troubles to you than a DIY solution.
Nathan called me to let me know that the bike had arrived. He also gave me a crash course on how to use the gears and how to take the front wheel off, so that I could get the bicycle in my car (I hadn't bought a bike rack) without making me feel incompetent, since I am a beginner.
I went to this bike shop to replace my flat tyre on 04/26/2017. The price $18 is OK if they indeed fix the problem. However, the moment I went out of the shop, I found out that the wheel is badly tilted, as shown in photo. As a result, the friction is 4 times larger than ever before, and riding this bike became a painful experience since then. I have repaired my bike many times in many other places and have never might such a problem.
Bicycle World Of West U is a US Bicycle Store based in Houston, Texas. Bicycle World Of West U is located at 2519 Rice Blvd, Houston, TX 77005, USA.
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