I regret badly that I chose this roof company. Their service made me crazy. I called their company several times and no body answered the phone. The attitude of the roofer was terrible.
I am not sure what happened with the other reviewers, but we had an excellent customer service experience with Ideal. I received a call back within a day of calling the office and had an appointment with David a few days after that. He was very knowledgeable, honest and thorough in explaining the insurance claim process for my new roof. The work was quality and I will recommend this company to others.
Very knowledgeable and helpful. Top quality work, honest. I experienced none of the other reviewer's complaints. I have used them in the past for repairs and recently for a new roof. Very happy with their work.
I requested an estimate to repair a leaking roof in the back of the house after Hurricane Harvey. They came out on 9/2/17 to inspect the roof. I told them that there was also a small leak on the front of the house. They repaired the area with 2 small dabs of roof caulk on top of 2 nails. They did not replace the affected single shingle or even state that they would come back and replace the shingle. Just 2 dabs of caulk. For this, Ideal Roofing charged me $250.00. In my opinion, I believe this to be price gauging after a storm. I have talked to several other roofing companies who have told me that they would not have charged me for this situation. One company even told me that they tarpped a house for no charge. To date, 12 days later, I have not received an estimate. Buyer beware!
We had our shingles replaced by Ideal Roofing a couple years ago and very satisfied with the price and product. Recently we had them do a repair for a leak (not their fault...tv dish). They completed the repair within a few hours of our call.
Ideal Roofing is a US Roofing Contractor based in Houston, Texas. Ideal Roofing is located at 9535 Clay Rd Suite 1, Houston, TX 77080, USA.
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