This place is a SCAM! DO NOT DO BUSINESS WITH THESE PEOPLE, ESPECIALLY IF IT'S A WOMAN NAMED VERA YANG! SHE IS A CROOK. I HAD ASKED HER TO CANCEL MY FLIGHT, AND SHE TOLD ME I WAS GOING TO GET CREDIT WITH CONTINENTAL. I CALLED CONTINENTAL, AND NO ONE EVER CALLED TO CANCEL MY FLIGHT. AND NOW SHE'S TELLING ME MY $1130 CAN ONLY BE USED ONE TIME. SO IF I BUY A $500 TICKET, THE REST OF MY MONEY IS GONE. AND SHE MAKES YOU WAIT FOR YOUR REFUND. I'VE BEEN WAITING 10 MONTHS ALREADY, AND SHE JUST BARELY TOLD ME THIS. THIS PLACE IS HORRIBLE!!!
Let's be honest, who needs travel agency these days? It's usually easier booking flights online. There are occasions where you need travel agency: discount on business class flight and last minute flights. And yeah, someone actually help you get refund when you need to change flight. I booked tickets through this place a few times (don't remember if this "Vera Yang" was the person) and it worked fine, even when I need to change/cancel flights. It's sure easier to have travel agent deal with airlines than dealing with it yourself. If you try to call UA or Continental yourself, it's the same crap and you waste a bunch of time on the phone.
Happy Tours Travel is a US Travel Agency based in Houston, Texas. Happy Tours Travel is located at 7001 Corporate Dr # 102, Houston, TX 77036, USA.
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