The room was beautiful, spacious, and very clean. Service at check in was excellent. No complaints aside from one very minor issue; the coffee station in the lobby was out of cream and sugar.
We enjoyed having my brother in town. He stayed here, and we loved it. We went to the very nice pool and grilled here with him and had breakfast with him the next morning. The staff kept breakfast open for us since we were late getting downstairs.
Worst experience I ever had staying in hotels; dirty, bad housekeeping and the poorest quality place; pillows were very uncomfortable, bed sheets and comforter felt like brought from Dollar store and not spacious compared to neighboring hotels. DONOT waste your money.. stayed there for three days; prior I asked the reservation lady if they have room service and she said "yes"; but actually they don't. Also daytime housekeeping only; 9am to 6pm. Even within this time, it took hours to receive an item/towel after requesting. After cleaning the room, the cleaning lady left the bed dirty, barely cleaned the bathroom and left no towels or soaps in the bathroom. The complimentary breakfast wasn't as good as I had in other hotels within that price range. I'm definitely not returning there next time.
Checked in about 8pm after driving for 16 hours due to a family emergency. Had to wait 10+ minutes for clerk to come out of office to which no apology was given for the wait only to be given keys to a room we did not book and have to return to the front desk for the correct room. Interior walls in our room were very rough like to the point of skinning your elbow if you simply brushed against it. Pool i don't believe is heated and the way it is nestled between the buildings doesn't offer much sunlight so it was too cold to enjoy. Breakfast is a bit less than average. On our day of check out housekeeping opened our door at 9am without knocking and our do not disturb sign was on our door!!!!! When she heard me talking to my son she closed the door without ever announcing herself and only offered a simple *sorry* when I opened the door right back up to see who opened my door. Called front desk and was told she must have opened the door because I'm set to check out today. Completely UNEXCEPTABLE!!!!! And no apology was offered instead she just said she would have to check with housekeeping!!!! As a woman who travels for work several times a year and our corp contract is with Hampton I can assure you I do not feel safe staying there any longer. I travel alone and if 1 front desk clerk or housekeeper cannot assure my safety I will book where accidents like this do not happen!
The hotel was nice for the rate. The room had plenty of space for two. The breakfast was not so great, but did the job. We would stay here again, just plan to go out for breakfast.
Hampton Inn Suites Houston I 10 West Park Row is a US Lodging based in Houston, Texas. Hampton Inn Suites Houston I 10 West Park Row is located at 18014 Park Row Dr, Houston, TX 77084, USA.
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