I've done a bit of traveling for business and this "newly renovated" hotel does not have the kind of service and quality that their four star claim professes. If you want to plug in your phone or charge any mobile devices, there is only one accessible wall plug and a desk plug across the room, neither of which are near the bed. Surprisingly, there are no plugs in the bed side lamps or nearby. The fridge is not cold and has no freezer compartment. The microwave is old and the buttons are grossely dirty. And the A/C just does not cool. Front desk service is poor. In all my years, this is only the second bad review I've posted for a hotel. There are tons of other local hotels in this area... Pick another and be Happy!
The rooms and staff are nice, but I arrived at 9 pm and my room was not ready. I was told they were cleaning it and it would be 30 minutes. I waited 3 hours and spoke to the front desk staff 3 times and was continuously told it would be another half hour wait with "cleaning" being the issue. Other people were in similar situations but all other hotels in the area were booked, so we sat and waited. I watched as people checked in after me but received their rooms before me. I asked to be switched to an available room, but this was not done. I think it is unacceptable to not have all rooms cleaned prior to guests arriving well after check in time. I will never stay here again.
Love Love Love this hotel! The staff (Robert & Marisa)were beyond amazing, super nice and not only gave me the names of some really nice restaurants but also printed out directions too! The room was very nice and updated.Room Service was very quick and tasty. Recommend the Grilled Chicken Caprese Sandwich. The hotel is right in the middle of everything. Gotta love the cookie at check in as well.
Terrible air conditioning. Turns off every 4 hours. Room 1708 Hilton honor floor. Had to get up twice each night to turn AC back on. Front disk says it is part of the green program. Great, hotel save a few pennies and bake when the room gets too hot. Only two elevator seem to be working at any given time. This place needs an overhaul.
Honestly, I am surprised at the negative reviews that people leave. Staying here is always so pleasant, amazing beds, quiet, calm, everything is perfect. Location is amazing, not even a 5 minute walk to the galleria. It's unfortunate how most human beings are full of negativity, ungrateful, expect to be treated like some king/queen, and when their expectations are not met they leave negative reviews. Guys, do not let these negative people influence you, this hotel is very comfortable to stay at. Yes you pay for parking and "other things" but the people complaining about this obviously haven't ran a business before. Maybe they need to sit down with management and understand why things work the way they do before spreading their negativity in the world.
Doubletree By Hilton Hotel Suites Houston By The Galleria is a US Lodging based in Houston, Texas. Doubletree By Hilton Hotel Suites Houston By The Galleria is located at 5353 Westheimer Rd, Houston, TX 77056, USA.
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