This hotel was perfect for our stay in Houston. The room was a suite with a separate bedroom and living room. Very roomy, mini fridge, microwave, and sink. There is an indoor pool which was great because it rained during our stay. This is an older hotel and it shows. The staff tries to keep it up but some things even they couldn't hide. Overall it was a good stay because we had children with us but I would choose something more upscale for adults.
I called 3 time to get my refund." We call you". Really!. Please double check- they will charge you, and third party charge you. Took one month to resolve. It not the third party who screw up.
This place has pluses and minuses. Location is very convenient. Suites are good size. In-room amenities are above average - toiletry products are organic with essential oils, comfy bed, quality sheets, excellent pillows, Turkish bathrobes, ... Much better than expected at this price point. Also friendly, helpful staff. However the hotel itself is very dated, well worn but still well maintained. Dirty mustard color. Threadbare dark brown carpet laid over uneven tiles was very disconcerting. Wrought iron railing that doesn't look like it would hold if you stumbled and fell. And the worst, almost bad enough to overwhelm all the positives, was the stench. Heavy use of Glade deodorizers to cover the embedded smell of stale smoke from decades gone by. Another downfall is the parking. Lot is nowhere big enough for the number of rooms. So don't get back too late on the weekend or you won't have a spot.
Day one of an unfortunate week-long stay. It's one of the worst hotels I've ever stayed in (and I've stayed in some pretty rough places). It's tired and dingy. The room was not fully prepared - had to ask for hand towels and washcloths and then wait hours for them. The T.V. selections are the most limited I've seen - doesn't appear to have local channels. My choices last night were Family Feud or CSI - otherwise I could explore another language because most stations were in other various languages. The Internet died out mid-evening. The coffee pot is designed so that the handle and cover don't match the spout - a bit of a metaphor for the place. Add this to the fact that the rooms are an exhibitionist's dream - solid wall of glass windows facing the lobby. Creepy. Do yourself a favor and find another place to stay.
I could go on and on. I strongly recommend keeping your receipts. We've stayed for a very long time, the company kept renewing our reservation every week or so. Anyways they "lost" our cash deposit and it took forever to hunt it down. Luckily we kept all the receipts. Oh and this is a pet friendly hotel!! Very nice staff. The food at the restaurant is good as well as the drinks from the bar. I recommend the breakfast buffet when you book. They do have high chairs for little ones.
Crowne Plaza Suites Houston Near Sugar Land is a US Lodging based in Houston, Texas. Crowne Plaza Suites Houston Near Sugar Land is located at 9090 Southwest Fwy, Houston, TX 77074, USA.
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