will be coming again for my next project :)
Just like any other business, where there is a lot of people trying to order their product they could take a couple of minutes compared to a time where there aren't that many.
Innova Custom Cabinets Dba.
HORRIBLE HORRIBLE HORRIBLE SERVICE!!! NO ONE SEEMS TO KNOW WHAT THEY ARE DOING. I ordered material, I go to pay, they tell me that they don't have some of the items that I ordered. They tell me, we will call you in the morning, never called me. At around 3 PM I call the store they tell me the material has arrived, but I have to go to ANOTHER store. So I go to the other store to pick up the material, I get there, no material! They do not have the material I have already paid for. Now what? HORRIBLE EXPERIENCE!
We are super satisfied.
This place is a hole in the wall. The guy who run the business on the SHWY 249 is a teen on his mid 20's and he have no idea about customer service. After purchasing more than $2,000 in lumber and other products I need to return the unused pieces. They try to charge me 15% restocking fee. restocking fee is listed in the invoice. They have a glitch on their invoice system. Without knowing that fee up front or either on the receipt , I'm not obligated to pay that fee. The "Manager,Cashier" told me in a really bad attitude if I want the refund I have to go to the Jensen location , Really? He end up calling the police on me for "Trespassing" police came and after he review the invoice where does not show any restocking fee percentage , he order to refund the entire transaction money withou charging me any Restocking fee. I will never shop in this junk place. Better save some time and headache and go to a big store name like Lowe's or Home Depot , where they have trained and educated people, not kids just got out from high school running a business.
Great Service.
Andres Silva.
Competitive Prices.
this is a great mom and pop store!
Hello, myself my wife came into the store from a highly recommended general contractor. Myself being a 1st time home owner oblivious to the roofing industry but in dire need of a roof replacement. From entering the store we where graciously greeted and asked if we needed assistance from there we where led to 1 of the owners Frank and he took his time with explaining what we would need for our roof recommended a reputable contractor and within 7 days from walking in the store we will have a new warranted roof, thanks again for all the great and friendly staff! Wonderful mom and pop shop for any of your hardware needs and very quick!
Everyone in this store knows their product and if they don't they will find someone who does. Not everyone is perfect but at least they try and have a great attitude about it.
Martin S Hardware Lumber Co is a US Hardware Store based in Houston, Texas. Martin S Hardware Lumber Co is located at 6219 Jensen Dr, Houston, TX 77026, USA.
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