In every trip I have ever made there, I have never EVER failed to find what I was looking for, or an even better workable solution. HIGHLY recommend this store, especially for women!
Customer service centered business plan! There has not been a time when I walked in for some odd part or random fixture and was greeted with a "Welcome to Ace Hardware. Can I help you find something?". Home Depot is far enough away for me to not want to deal with the drive, traffic, and whatever else gets in the way.
Why do we have to be limited to ONLY five stars? I have been a patron of this Ace Hardware for more than 30 years, back to the original location at Kirkwood & Memorial. The only change I have ever seen is that they keep getting better. You do pay slightly more for the convenience of the location, and for the literal army of employees inside that APPROACH ME to offer help.... rather than as in big box stores where there are sooo....wait...HEEEELLLLLOOOOOOoooo? Oh. Nobody there to help.
Ace has come a long way from the down and out local hardware store it was a decade ago. They absolutely beat their competitors on customer service and available experts.
Best hardware store in Houston! Plus, they have the shiniest keys for sale! I went to this store since they were called Best Hardware, back in the 70's. They sell faucet seats made with the strongest material known to man! Their cookouts are awesome! Samantha is beautiful, too.
Granted the mark up a higher than that of the other big box retailers. Ace itself appears to be another large corporation. I found out that many of the stores are actually franchises that are locally owned. As a home improvement novice it is good to know that it is around the corner from my place. Recently I had a fuse go out at my house. An electrician expert was there to help me figure out the type of fuse I needed as well as the model. We settled on a arc fault type because of my house fire paranoia.
The service here is really good they don't mind helping you or walking you around the store to show you where something is. Selection is very decent quite a bit packed on the shelves for the size of the store. They don't get 5 stars from me because of how high priced everything is compared to everywhere else like Lowe's, Home Depot, or Walmart.
Excellent customer service, knowledgeable employees, organized well stocked store with literally everything you need to maintain your house inside and out. In addition, there are pets available that can be adopted on the weekends. You will not be disappointed.
Hardware City is a US Hardware Store based in Houston, Texas. Hardware City is located at 14455 Memorial Dr, Houston, TX 77079, USA.
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