The only con is the receptionist in the front.. So RUDE!!!! Seemed like it was because i didn't speak french.
I got what I came for. The application process was done efficiently, with online appointment. The French know how to organize, yet the operation of Houston office could still be bettered. However overall customer service is poor, compared to that of American. For one thing why would you have a receptionist who doesn't speak English. Don't you realize your office is a business after all and image is everything? Who knows that better with all that high fashion thing? Shouldn't you put your best foot forward? My friends say the French are arrogant and you can see that in the media reviews as well. But I beg to differ. Their interaction with Americans is mixed - some French are friendly and others seem to have attitude issues. (However, as a whole they seem to admire the Germans; and the English to a lesser degree.) Like America, there are two Frances. Their behavior toward the second America is not kind like they are to the Musulman in France. Thus you can deal with them in two ways. To get good customer service from them, don't talk too much and let them notice your thick wallet. After all Americans are famously friendly and generous, while the French famously love tips. (The Japanese on the other hand emphasize good manner.) If you have ever done business with the French, you would soon find out they are poor business people. They don't seem to follow up. They typically don't reply to your comments. They love to forward your email to the right personnel {passing the ball). When they do reply, they would be super defensive whereas typical mainstream American companies would be "deeply sorry and concerned" that you are not happy with their service and products, and ready to make it up to you. The Americans would quickly respond, especially when you post your comments in the mass media, whereas the French??? (I don't expect one here.) Footnote: American companies would go on and intentionally make "mistakes" though. Ever check your AT&T or Comcast bills?)
Though you should bring everything you need. They can't help you out with things like printing. Also the hours are wrong. They close at noon. Still a great though.
There is a new saying: The French know how to have fun but the Brits know how to run business.....However if want to apply for a schengen visa, you come to the right place. (Check out the comments left for the UK Consulate.) Yet if you want to invest in France, you will find yourself disappointed, because their compartmental bureaucracy will forward your message along to nowhere. And then you'll be frustrated with their English.
I had an early appointment, I was nervous going in but the staff there are really nice. They were very detailed but explained everything clearly. All of my questions were answered too.
The receptionist did not helped me , she was unfriendly , disconnected my call on purpose, racist, has a difficulty with English listening.
I'm giving five stars for the Consulate's accueil and email services. Whoever answered my phone call is a different story! I called the Houston Consulate and oh my, the lady that answered was not nice or helpful at all. Completely the opposite of what I have experienced before! She gave me no clear answer and scorned me for not coming to the Consulate sooner. I live 3 hours away so obviously it's not exactly convenient for me. When I do make the trip to Houston, I am received with a pleasantly helpful person who tried as best as he could with my situation. Even though it wasn't entirely fixed, I do appreciate the situation being handled so professionally. Also if you send an email to them, you'll most likely get a quick response!
Other than that, The French consulate in Houston is such a well oiled machine. Making an appointment for my wife was super easy. I had something come up and had to change my appointment and doing that was super easy as well. Emailed a few questions and got responses within a short time. Prudence and Sylvie were so so helpful, very amazing women. We complied the required documents, and on the day of the interview, got there on early. Appointment was Wed, Aug 23rd at 9 AM. My wife was seen earlier and was done by 9:07 AM. The "interview" process was quick and the interviewer was super nice.Made me love the French even more.. 2 days later, on Friday, the passport and Visa was ready for pickup. We live in Dallas, so we were going to drive to go pick it up on Monday. Then Hurricane Harvey hit. I was so worried because i have family in Houston that i had forgotten about the passport. Then i saw a Facebook notification from the Consulate with updates. I loved that. We didn't have to chase after the consulate, information was provided as it was available. They opened today, 8/30/2017 for people to pick up their passports and i am happy to say we got the visa.
Consulate General Of France is a US Embassy based in Houston, Texas. Consulate General Of France is located at 777 Post Oak Blvd #600, Houston, TX 77056, USA.
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