I work here and we put our customers first and make sure everyone is happy with their meal.
I have been a Waffle House patron for most of my life (40+years). The service and quality of this chain varies depending on location. The Waffle House #2109 Houston, TX 77049 location is by far the worst location to go to. I ordered a hamburger meal while my Dad was dining in so he could bring it home to me. This (see pictures below) is what I received. In all fairness, I did eat the hash browns and they were not the greatest but at least I was able to salvage those from this unattractive meal. I am very disappointed by this experience and if this is where Waffle House is going in response to the many, many other options available in the area, I simply will opt for a more palatable experience every time. As I had mentioned before I have been coming to Waffle House for over 4 decades. Not every visit was a pleasant one but this by far was the worst example I have ever seen. Unacceptable! This place needs to visited by one of Houston's Health inspectors because if they don't care about the food they are serving there I am quite certain that the sanitary conditions are well below the acceptable legal limits set for the restaurant industry. Please look at the photos below or above (not sure where they will be placed.) I am sure you would agree that this is not what you should expect to see brought to your table after ordering a meal from any respectable restaurant. Imagine my disappointment when discovering what I had actually purchased was a burnt, dry and smashed hamburger with a side of hash browns that were chewy and cold. No thank you Waffle House... This was my last visit. It is a shame that all the hard work and dedication that Joe Rodgers and Tom Forkner put into this endeavor has come to this disgusting and revolting end. Thank Goodness that the competition have not sunk to this level of service. I am just amazed because I have applied for employment at Waffle House many many many times (at least 50) and I never received a phone call back. I have 2 computer degrees and am a veteran of the US ARMY. I just figured that they were using a strenuous hiring process but apparently they are just looking for people who don't give a darn about the customer, the company or themselves. Take Pride in everything you do guys, it really makes a big difference..... Thank you for letting me vent some of my frustration about this tragic decline in service and quality from one of America's well known food chains. My condolences Waffle House. Maybe it's time to step down and let the other guys handle the nutritional needs of the masses.
When we arrived the ship was half full. Our wait time was about 10 minutes. Our waitress was LeAnn. Just absolutely rude and unprofessional. An attitude beyond belief. Order the steak & eggs, decent but not great. Will not be returning. Cooking equipment is very dirty. Tables don't get clean up in time and floor smells badly.
Waiter stood beside my table and blew his nose and then walked off like nothing happen. DUDE YOU BLEW YOUR FREAKING NOSE
I always order to-go since this place is small and usually packed but I love the waffles!! I also love their hashbrown bowl! That's why I give them 5 stars because the food is delicious!!
Waffle House is a US Meal Takeaway based in Houston, Texas. Waffle House is located at 15747 Wallisville Rd, Houston, TX 77049, USA.
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