I was very surprised by this, obviously, because they only time the ring had not been in our possession since the time of purchase was when it had been in their jewelry service room.
All I can say is be very careful if you do business with them. For me, they can no longer be trusted. Such a disappointment that after over 50 years of doing business with Shaw's, they have lost a long-time loyal customer.
This is sad to write because my relationship with Shaw's goes back over 50 years when as a boy I would buy coins from Mr. Shaw in his store, previously located on the north side of West Gray. Unfortunately, I can no longer trust Shaw's jewelry to provide honest sales and service.
She recently damaged her ring, and we took it in for repair. Prior to leaving it for repair, the young lady salesperson inspected and weighed the diamond and told us that it was not the diamond we had purchased. The diamond we had was a slightly larger diamond but of inferior quality.
Got my wedding ring here. Friendly service, secure store despite a sketchy location, and competitive prices.
Friendly helpful staff. I got my Rolex repaired on the spot. I had fun here.
It seems the diamond we ended up with is not worth what we paid for, and the documentation they provided to me when I purchased the diamond does not match what we were given.
Three years ago I purchased my wife's engagement ring here, choosing a higher end but modestly sized diamond. It was never out of her possession except the times we had been in Shaw's to purchase other jewelry and they offered to clean it up for us.
I asked them to please correct all this, but they have completely washed their hands of the matter. They believe that the diamond was switched out after it left the store the first time, so now it is their word against ours.
Sales personnel are helpful with answering some questions...though it takes some probing. I think all staff, including the manager(s), could be more welcoming and engaging to customers, so as to promote sales and provide an atmosphere that is more inviting. In my particular experience, everyone at the store was sitting in silence at their desks with no concern for customers, sales, questions...except for one sales rep, and even he was eager to retreat to the back as soon as he was done showing me a few items.
Went here to purchase an engagement ring. Found the service to be excellent and quality to be very good for a competitive price. Would definitely recommend checking them out if you are shopping for rings
Shaw S Jewelry is a US Jewelry Store based in Houston, Texas. Shaw S Jewelry is located at 1015 W Gray St, Houston, TX 77019, USA.
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