Terrible customer service and experience. I'm being generous by giving a 1 but only for the few people working there who are decent people. I bought a wedding set 2 years ago. Recently I went to have it serviced for warranty only to be given 4 different pick up times to learn it ultimately was needing the channels rebuilt. Then I was told it was not repairable due to wear. Which is questionable given the ring was $3299 not including my warranty purchase. Even if the ring is a cheaper piece it should last more than 2 years. They made it right by giving me a voucher for the purchase of the ring. I appreciate that.... However my entire experience has been soured by one of their managers named Gwen. She is EXTREMELY rude, dismissive and unprofessional. We didn't even deal with her through our mess. Yet they needed her help 2x for our account. The first time she pawned us off on another manager. A second encounter she asked the sales person if she was "ok" while dealing with us and the third time she again blew us off saying she "wasn't available". It wasn't what she said each time it was her curt behavior and tone. She made it very apparent she didn't want to help us. Which is funny because I purchased a more expensive ring and never once got upset that my ring was literally destroyed.... I feel like once your purchase is made you don't mean a damn thing. I would recommend a different store if you choose Jared. If you have to visit this location I would only recommend Jessica. Good luck....
Place & employees fine. I just had a problem with the back of one of my earring posts staying.
Remedied it by adding a nylon gripper
The place is starting to look great after Harvey . The people are very helpful. I haven’t taken my jewelry out of the bag yet, but I’m sure it’s as beautiful as in the display.
I had a new Movado watch that needed links removed and I received fantastic service. Since I was used to wearing a self winding Rolex, they took the extra step of showing me how to set it! They were also helpful in giving me the name of two authorized Rolex dealers in the area. I’m definitely going back to purchase a beautiful ring and to have earrings made.
I work in the customer service industry so to see and receive the exact service that you provide to your customer's day in and day out was truly a remarkable experience. Though this was done after the fact of looking for the perfect ring for a loved one, that experience in itself was heartwarming.
Thank you to the jewerly reprsentative and management of the Jared store on FM1960. That experience truly left a mark on me.
I was having some difficulty with my financing when I came into the store however the jewerly representative and manager of the building quickly put a end to that by making the necessary phone calls to get it cleared up. While I waited they checked in with me to ensure me it was getting taken cared of and that I would be assisted in a timely fashioned.
I came in knowing exactly what I wanted in the ring for my proposal. The jewerly representative assisted me in finding the perfect one that was within my budget and soon after working out the finance debacle, I walked out with a ring that I truly felt was the one for my significant other.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Houston, Texas. Jared The Galleria Of Jewelry is located at 7400 FM 1960 West, Houston, TX 77070, USA.
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