Terrible. They wasted four hours of our time when they should have been completing an alignment job. We dropped the car off and as we were leaving saw a guy throw a tire and wheel in the back seat and drive away. We came back an hour later. The car wasn't there. Came back another hour later, the car was still not there. We asked where it was and they said oh he must be test driving it. We waited and waited and the car finally was returned. We paid for the alignment which we later found out was never done. There was tire that was shot that should have been replaced as well. They didn't do anything. And used our car for other work and driving around. We will be demanding our money back. Extremely disappointed and feel mistreated. Never coming back...even if they stay in business.
Got an oil change and differential fluid changed on my 2011 m3 for a reasonable price. Quick service too!
I had a flat tyre. The Goodyear on Westheimer told me the wheel was cracked and that they repaired it - that was 5k miles ago. I had been waiting to replace until I bought an auto-shop and collision centre. The Auto Doc was the nearest to my home. They got me on the road which is what I wanted. Then they told me I should get the bent wheel straightened and offered to do it. I would come back but my friend owns the old AutoFix in Sienna.
I've used The Auto Doc several times, and am thoroughly pleased with their service. I've had some bad experiences with previous vehicles elsewhere, but now that I've found The Auto Doc, it will be the only place to service my truck. Chris Conley usually helps me and he could write the textbook on customer service. He takes ownership of my needs and gets things done. Not only does he get them done, but he does them quickly, and correctly the first time. Then he thanks me for my business on top of that! I give The Auto Doc my highest recommendation.
Great place - honest people and wonderful service!
The Auto Doc is a US Car Repair based in Houston, Texas. The Auto Doc is located at 1208 Montrose Blvd, Houston, TX 77019, USA.
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