Love this place, they give good price, do fast and perfect services. My car broke down two times and they got job done same days. Do the warranty services very fast. Staff friendly and useful. Trust me! I did bring my car to many auto shops around Houston and this is the best shop so far I know.
They're nice but slow.....but seem ok. Lol
Go see Joshua! He is amazing. Amazing customer service, courteous, and personable.
Took my car in to have the radiator, fan and thermostat replaced. After this work was done, my hood latch was stuck and wouldn't open. They totally denied any wrongdoing (despite having worked directly in that area) I had to bring my car back to them three times to get that hood open. A week later, the car began overheating. Turned out that they never put any coolant in it. When I brought it back again, they denied this too. Then claim they were going to get to the bottom of the problem and test drive it. Not once did they ever call me to tell me any work was done during any of these instances, I had to keep pestering them and calling them and staying on top of them because they are so poor with their communication. They never once test drove it, my odometer showed the same reading when I picked it up after they claimed they test drove it and couldn't get it to overheat. They knew they made a total mistake repairing my coolant system but they were trying to deny that along with the hood damage. They kept telling me that the head gasket needed to be replaced. but it turned out that was a lie I had it checked out at another mechanic and it was just fine. I went ahead and checked to see if they replaced the thermostat and this is what I found (see pics) The gasket was improperly installed by this pep boys and causing excessive leakage into the engine block. If you bring your car to these people, the vehicle will leave in worse condition than it was when you brought it. Be warned, one of the worst car service experiences of my life!
Saviors! Thank you so much to this team! Always on point and always come highly recommended. Best in class.
The employees were great and straightforward. I got a new set of tires put on my car. They also replaced my oil drain plug. I already knew I was leaking a little oil from the plug, but I was just watching my levels until I could get it replaced. I hadn't even mentioned it to them, but they found it and even showed me the leak before doing anything. They seemed pretty honest and the prices were fair. I'll be going back here.
Pep Boys Auto Service Tire is a US Car Repair based in Houston, Texas. Pep Boys Auto Service Tire is located at 4141 Greenbriar Dr, Houston, TX 77098, USA.
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