The manager have like a mean attitude.
No one EVER answers the phone. I've been trying to contact someone about a return. I've called multiple times and left message and no one calls back. Pretty unprofessional.
So renting the book isn't bad I rented like I normally would have done it for $70 in the book is normally 150 so however the return fee is gigantic the book itself is $150 since I didn't return it within a week of when it was due I had to pay $270 I could've bought two new books with the amount they had charged me for that one book. I understand that they have to replace the book but I shouldn't have to pay for them to buy two new books because I forgot to return a used book on time and the way I heard her describe it sounded like if you did not return any book regardless of the price on time you still had to pay $280
It impossible trying to contact someone at this bookstore.
Ordered a textbook Tuesday 9/5 with 2-day shipping. Book was marked as "in-stock." Class started Monday 9/11. Book never even started the shipping process. Called Tuesday 9/12, Wednesday 9/13 (along with an email). They replied to the email that they did not have anymore of that book and due to the hurricane didn't get any until yesterday. That my order would finally process either late yesterday or today. Well, just received an email today that my order was cancelled. I use the book advance and can't afford to just go fling $130+ on a new order or digital version. Ordered from the Tomball campus that same day (9/5) and had zero issues. Sorry, but unless you're the Kingwood (my home campus) campus or the Atascocita Center, a hurricane from 2 weeks ago is no longer a viable excuse for failing the students who count on you for their things. We are all aware there was a hurricane and a minor delay can be handled, but it is beyond minor at this point. This is unacceptable. And, as another reviewer stated, they NEVER answer the phone or return messages. Unprofessional indeed!
Lone Star College University Park Bookstore is a US Book Store based in Houston, Texas. Lone Star College University Park Bookstore is located at 2, 20515 Texas 249 Access Rd, Houston, TX 77070, USA.
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